A day in the life of webmaster support

Thursday, July 31, 2008

It was an ordinary Wednesday morning when I decided to film my day at the Googleplex…

A recap of the day’s events

10AM: Meeting with the webmaster support team

Our team
shares a doc
containing our current agenda and the previous meetings’ agenda, minutes, and action items. In
this meeting, we discussed:

• Feedback from blog post on
  Duplicate content due to scrapers.
  Some webmasters suggested that we could improve our detection. In order to improve quality,
  it would help to get feedback with specific examples. Susan Moskwa, one of our Webmaster
  Trends Analysts based in Kirkland, Washington, volunteered to post a blog comment to solicit
  more information.
• Recent and upcoming releases
  • Webmaster Tools API
    on schedule
  • “Skip intro” in search results
• JuneTune online chat
  agenda
• Two recent spam techniques mentioned in the blogosphere. Brian White, who leads one of the
  Webspam-fighting groups at Google, explained that one technique is new twist on old idea,
  both are already handled.

11AM:Meeting with Matt Cutts

Matt provided feedback on:

• Proposal to write follow-up blog comment on duplicate content caused by scrapers to solicit
  specific examples.
  Approved.
• “URLs and case sensitivity basics”
  presentation for online chat

1PM: Lunch with Shyam, a Crawl engineer, and Jason, and AdSense engineer

2PM: Meeting with Wysz to review slides for
Google Trifecta

5PM: Little “drive-by” to catch Reid, Evan, Charlene, Jessica, and Wysz while they’re
monitoring the
discussion group

7PM: Dinner with Matthias

p.s. A huge thanks to
Wysz
for his film editing skillz.

Written by Maile Ohye, Developer Programs Tech Lead