Amazon Customer Service Management Packages & Prices

Buyer messages, returns and A-to-z claims handled within Amazon response-time targets, in line with Amazon communication rules. Amazon fees and ad spend are paid separately.

Starting from 10.000 ₺ /мес

See packages Premium VIP: contact us
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PACKAGES & PRICES

Choose your package

Prices exclude VAT. Ad spend and platform fees are paid separately.

Старт

10.000 ₺ /мес

New or small sellers

  • Buyer message handling (business days)
  • Return and refund handling
  • Response-time tracking
  • Monthly report
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MOST POPULAR

Рост

20.000 ₺ /мес

Growing brands

  • Everything in Starter
  • 7-day coverage
  • A-to-z claim and chargeback responses
  • Template library
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PROFESSIONAL

36.000 ₺ /мес

Established brands with large catalogues

  • Everything in Growth
  • Multi-language support
  • Multi-marketplace coverage
  • Customer insight reporting
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Корпоративный

65.000 ₺ /мес

Enterprise and multi-marketplace sellers

  • Everything in Professional
  • All Amazon marketplaces (US, EU, UK, UAE, SA, TR)
  • Quarterly business review
  • Priority response within 4 hours
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PREMIUM VIP

Custom

For brands that need a tailored scope and a senior team

  • Fully custom scope and SLA
  • Senior strategist and dedicated team
  • Priority support within 2 hours
  • Executive reporting and quarterly reviews
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Description

Buyer messages, returns and A-to-z claims handled within Amazon response-time targets, in line with Amazon communication rules. Amazon fees and ad spend are paid separately.

Compare the packages

ПакетPrice (excl. VAT)Best for
Старт10.000 ₺ /monthNew or small sellers
Рост20.000 ₺ /monthGrowing brands
Professional36.000 ₺ /monthEstablished brands with large catalogues
Корпоративный65.000 ₺ /monthEnterprise and multi-marketplace sellers
Premium VIPCustom quoteTailored scope, senior team and SLA

What affects the price?

  • Number of ASINs and marketplaces
  • Account complexity and history
  • How much content and design is needed

Frequently Asked Questions

Do you work with Amazon Turkey and Amazon US?

Yes. We manage Amazon.com.tr, Amazon.com and the European, UK and Middle East marketplaces.

Are Amazon fees included?

No. Amazon referral and FBA fees, and any ad spend, are paid to Amazon directly.

Is there a long contract?

Monthly services run month to month after a 3-month start period; projects are priced once.

Learn more about our Amazon Customer Service Management service или ask for a custom proposal.

Additional information

Tier

Enterprise, Growth, Professional, Starter

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