Improving our help content: stocking stuffers in our Help Center

Thursday, December 23, 2010

We provide lots of information for webmasters across many different channels—you can stay
up to date with the latest features here on our blog, browse articles in our
Help Center,
have discussions in our
forums
(in 17 languages!), watch videos on our
YouTube channel,
or even read in-depth interviews (in
English,
Portuguese,
and other languages).

There’s no shortage of useful information, but sometimes the relevant bits may be a bit difficult
to locate, especially for novice webmasters. We see the same questions popping up over and over
again, so we’ve tried to make our most frequently searched information as accessible and visible
as possible.

We analysed the questions asked over the past year and a half and identified the issues you are
most interested in. We then picked out the relevant bits from across our different resources and
collected the answers to those questions in one new convenient
FAQ page
in our Help Center (available in 20 languages).

We also frequently get questions on how to get in touch with us, so we’ve put together all the
different ways you can:

• …tell us about a page you want to remove from our search results;
• …tell us about spam you found;
• …let us know when you’ve fixed issues on your website;
• …and many more! All of these contact channels are now listed conveniently in one article
  with direct links to the relevant forms: Webmaster help and contacts
  (available from the home page of our Help Center, also in 20 languages).

Now isn’t that a nice stocking stuffer (-:? Happy webmastering in
2011, and keep the feedback coming!

Posted by
Mariya Moeva,
Search Quality Team, Dublin